AISaaS
Lumen AI Assistant
An AI support assistant grounded in a company's own knowledge base.
Overview
A support assistant that answers customer and internal questions from a company's real documentation, with sources, not guesses.
- Category
- AI
- Type
- AI, SaaS
- Status
- Sample
The problem
Support teams answered the same questions repeatedly, and generic AI chat gave confident but unreliable answers.
Our solution
We built a retrieval-grounded assistant that cites its sources, with evaluation and guardrails, wrapped in a clean support workflow.
Key features
- Retrieval-grounded answers with citations
- Human handoff for edge cases
- Answer evaluation & quality tracking
- Admin controls & analytics
Technologies
PythonOpenAI APIsLangChainVector DBNext.js
Interface
Dashboard
Detail
Illustrative visuals, replace with real screenshots per project.
Outcomes
Answers grounded in real docs, with sources shown
Guardrails that reduce confident-but-wrong replies
A measurable quality loop rather than a black box